Frequently Asked Questions

HOW SECURE IS MY PERSONAL INFORMATION?

Fashion Brilliant uses the highest industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.  
      

WHEN WILL YOU SHIP MY ITEMS?      

 

 TO  NORMAL
 USA  2-4 Weeks via USPS
 CANADA  4-8 Weeks
 Worldwide  4-8 Weeks
  

All shipping times are business days. Business days are Monday-Friday, weekends and U.S. holidays not included. Once shipped allow 2-4 weeks for delivery and the final delivery will be made by USPS to your mailbox or doorstep. Once you receive your initial shipping confirmation email, our next step is to package your merchandise. Emails sent out with your Tracking Number may end up in your junk/spam folders, so please check there before sending duplicate requests.Tracking numbers can be tracked at https://www.usps.com

We don't cover customs fees (they may apply in Europe/UK with every order value of 20$ and up) you can look here for more information http://bit.ly/1m2geCz

                                                                                                

HOW LONG WILL IT TAKE MY  DOMESTIC (U.S) ORDERS TO GET TO ME? 

 Allow 2-4 Weeks for delivery due to high demand and the final delivery will be made by USPS to your mailbox or doorstep. This may be a little longer for international delivery. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. We have many fulfillment centers around the world to ensure your products get delivered to you as quickly as possible.                                                                                      

HOW LONG WILL IT TAKE MY INTERNATIONAL ORDER TO GET TO ME?

International orders are shipped Standard International. Once shipped it takes 14-30 business days. Your order moves through your country's local post network for final delivery.  Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Orders are not shipped out during holidays. They will be sent the following business day. 

Fashion Brilliant is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

Fashion Brilliant is not responsible for any packages once they are in the hands of the shipping provider.                                                                                                 

WHERE DO I TRACK MY ORDERS? 

Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.

Tracking numbers can be tracked at:  https://www.usps.com                                                    

I ORDERED THE WRONG SIZE PRODUCT, HOW DO REFUNDS AND EXCHANGES WORK?

REFUND & EXCHANGE POLICY

Returns are allowed on full priced merchandise only with authorization.  All discounted/sale items purchased are considered final. We do accept exchanges as long as the below criteria is met.

No exchange can be offered if 60 days have gone by from the day your package was delivered, unfortunately, we can't offer you a exchange..

  • No exchanges will be made on items that are damaged due to your error. 
  • If the exchange does not pass inspection, it will be mailed back to you.
  • Please return the item in the condition it was packaged and sent. If there is excessivewrinkling, the return is subject to denial. 
  • All items must be unworn and unwashed.
  • Original tags must be attached.
  • Items covered in animal/human hair will NOT be accepted.
  • It may take up to 10 business days for returns to be processed.
  • Exchanges will only granted if items are defective, damaged or wrong size. No exceptions!
  • You are responsible for paying your own shipping cost for returning your item. Shipping costs are non-refundable. Exchanges for international customers are not offered at this time due to the costs of shipping internationally, so be sure to order correct sizes for your item.
  • If you're shipping an item over $75.00 you should consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If you are approved, then your new order will be sent out to you ASAP, and If your return is denied, then it will be sent back to you.                                                                                       

LATE OR MISSING REFUNDS?

Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us @: Support@fashionbrilliant.com                                                                                     

WILL MY ITEMS BE SENT IN ONE PACKAGE? 

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.                                                                              

DO YOU SHIP TO ALL COUNTRIES?

We ship to all countries, all over the world.                                                                                                                                                                 

WHERE ARE MY ITEMS COMING FROM? 

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

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